General terms and conditions

General provisions

By choosing a Service and/or registering for an event through STILLPOINT.AM (the Website), you (the Customer) agree to the terms for the provision of Services/sale of Goods set out below (the Terms).

From the moment you click “Send” at the final stage of submitting an application on the Website, you are deemed to have accepted these Terms, agree to them (Acceptance) and undertake to comply with them.

From that moment, an agreement for the provision of paid educational services under an additional vocational programme of advanced training/professional retraining or an additional general development programme (the Programme) is deemed concluded between you and the Provider on the terms set out in this Offer.

Your payment for the Services under the selected Programme constitutes full and unconditional acceptance of this public Offer.

The date of acceptance is the date on which funds are paid into the Provider’s cash desk or credited to the Provider’s current account.

The Provider reserves the right to amend these Terms. The Customer therefore undertakes to monitor regularly any changes to the Terms published on the Website.

All information materials presented on the Website are for reference purposes. Before submitting an application for Services, the Customer must contact the Provider to clarify the properties and characteristics of the Services. The Customer may also obtain information before concluding the Agreement by calling the Provider’s staff or emailing them, as indicated in this Offer.

All text and graphic images on the Website are the property of the Provider and/or its Counterparties.

In fulfilling an order, the Parties exchange information by email, text messaging (SMS), telephone calls and other electronic means of communication.

Any applications, claims, demands or letters received by the Provider shall be considered within 30 (thirty) working days, starting on the working day following receipt of those applications, claims, demands or letters.

1. Terms and definitions

1.1. Customer — any individual aged 18 or over (unless otherwise provided by the applicable legislation of the Republic of Armenia) who has expressed a wish to accept these Terms in accordance with this document.

1.2. Service — an educational service under which the Provider, for a fee, delivers the Customer’s selected additional vocational programme of advanced training/professional retraining or additional general development programme in full, including through distance learning technologies.

1.3. Programme — an additional vocational programme of advanced training/professional retraining or an additional general development programme selected by the Customer from the programmes developed and delivered by the Provider, whose content, scope, cost and duration are published by the Provider on the Website.

1.4. Materials — information materials supplied by the Provider, containing the information, photographs and videos necessary to complete the Programme(s) selected by the Customer, learn the course material and pass the examination.

1.5. Website — the web page (website) of the Provider’s structural unit responsible for delivering the Programme, on the Provider’s corporate portal at STILLPOINT.AM.

1.6. Platform — a software platform used to organise distance learning, on which the Provider supplies Services by giving the Customer access.

1.7. Claim — a written demand addressed to the Provider to remedy a breach in the performance of obligations.

1.8. Enquiry — any communication from the Customer to the Provider containing wishes, requests or questions about the content of the Programme and/or other matters relating to the organisation of the learning process.

2. Subject matter

2.1. The Provider undertakes to provide paid educational services, including, but not limited to, organising and conducting practical seminar(s) in accordance with the Provider’s approved Programme and the schedule published on STILLPOINT.AM, including through a Platform enabling the organisation and delivery of distance learning under the Customer’s selected Programme, such as GetCourse (https://getcourse.ru) and Webinar (https://webinar.ru), from the time the Customer pays for the Services.

2.2. The Customer selects a Programme by registering for in-person/online training under that Programme.

3. Rights and obligations of the Parties

3.1. The Provider undertakes to supply the Customer with the Services in full in accordance with the Programmes (or part of a Programme) and the Agreement, namely to:

• provide premises;
• provide Services of appropriate quality;
• provide the Customer with the Programme for the selected practical seminar(s) and/or course(s), together with recommendations concerning the knowledge and preparation the Customer needs to learn the seminar and/or course material fully and properly, pass the examination and obtain the relevant certificate and/or diploma;
• prepare the materials and conditions necessary to provide the Services;
• prepare and issue teaching materials on the subject of the Services;
• provide access to the necessary video materials on the subject of the Services;
• ensure that the practical seminar(s) are conducted by a qualified specialist.

3.2. Upon completion of the Services in full, provide the Customer with a certificate of acceptance of the Services for signature.

• The Provider undertakes to ensure all conditions necessary for the storage, protection and proper use of the Customer’s personal data obtained when entering into and performing this Agreement, in accordance with the applicable legislation of the Republic of Armenia.
• The Provider is not liable for the Customer’s improper use of Services relating to video materials, including failure to use those materials during the period for which access was granted under these Terms.
• The Provider is not liable for the Customer’s failure to familiarise themselves properly with the Programme of their selected practical seminar(s) and/or course(s), or with recommendations concerning the knowledge and preparation necessary to learn the seminar and/or course material fully and properly, pass the examination and obtain the relevant certificate and/or diploma.
• The Provider may inform the Customer about itself by publishing information on its website on the World Wide Web.
• If the Services cannot be provided because of a teacher’s temporary incapacity for work, the Provider may replace the seminar and/or course with another seminar and/or course selected by the Customer.
• The Provider must inform the Customer of the type of its activities, its licence number and/or state accreditation certificate number, the validity periods of those licences and/or certificates, and the authority that issued them.

3.3. The Customer undertakes to:

• pay for the Provider’s Services in full and on time, in the amount established by these Terms;
• before paying, familiarise themselves with the Programme of their selected practical seminar(s) and/or course(s), and with recommendations concerning the knowledge and preparation necessary to learn the seminar and/or course material fully and properly, pass the examination and obtain the relevant certificate and/or diploma;
• comply with the safety requirements at the place where the Services are provided;
• keep the premises where the Services are provided, and the property in them, safe and in proper order each day throughout the period of the Services;
• not give third parties the teaching manuals or video materials received during the practical seminar(s) without the Provider’s consent;
• attend the practical seminar(s) at the specified time and place;
• respect the honour and dignity of other seminar participants and the organisation’s employees, and not obstruct the proper conduct of the practical seminar(s);
• sign the certificate of acceptance of the Services if there are no complaints about their quality, or provide a reasoned written refusal to sign if there are claims against the Provider concerning performance of the Agreement. The certificate shall be signed on the day of the certification examination, immediately after its completion and the issue of the document confirming that the practical seminar(s) took place and recording the examination results.

4. Photography and/or video recording

4.1. The Customer does not object to photography and/or video recording of the practical seminar(s), or to subsequent publication of this material in the media, including social networks and advertising/marketing campaigns. Photography and video recording are carried out only by the Provider’s employees.

5. Validity and amendment of the Offer

5.1. The Offer takes effect when published on STILLPOINT.AM and remains in force until revoked by the Provider.

5.2. The Provider reserves the right to amend the Offer and/or revoke it at any time at its discretion. If the Provider amends the Offer, the amendments take effect when the amended text is published on the Internet, unless otherwise specified at the time of publication.

6. Price of Services and payment procedure

6.1. The price of the Services is determined by the Provider’s price list in force when the Parties sign the Agreement.

6.2. If performance becomes impossible through the Customer’s fault, the Provider’s Services shall be paid for in full.

6.3. The Customer undertakes to make a single advance payment of 100% (one hundred per cent) of the price shown in the Provider’s price list at the time the Parties sign the Agreement.

6.4. Payments under the Agreement are made in cash at the Provider’s cash desk and/or by bank transfer to the Provider’s current account.

6.5. When the Services are paid for in cash, the Customer’s payment obligations to the Provider are deemed fulfilled to the extent of the amount paid, from the moment the cash is paid to the Provider.

6.6. When the Services are paid for by bank transfer using an applicable non-cash payment method, the Customer’s payment obligations to the Provider are deemed fulfilled in the amount stated in the transfer instruction, from the moment the bank serving the Customer confirms that it has executed the instruction.

7. Dispute resolution

7.1. Pre-trial (claims) procedure: all disputes and disagreements between the Parties shall be resolved through negotiations. The claims procedure is mandatory. The time limit for responding to a claim is 30 (thirty) calendar days.

7.2. A claim must state the interested Party’s demands and their grounds, identifying the legislation and/or Agreement provisions breached by the other Party. Copies of documents supporting the circumstances set out in the claim must be attached.

7.3. The interested Party may apply to a court after 30 (thirty) calendar days from the date the claim was sent, or if a response has been received from the other Party but the interested Party disagrees with it for any reason.

7.4. These Terms (the Agreement) are interpreted and governed by the legislation of the Republic of Armenia. Disputes arising between the Parties in connection with this Agreement shall be resolved through negotiations. If the Parties do not reach agreement, the dispute is subject to the exclusive jurisdiction of the courts of the Republic of Armenia.

8. Personal data

8.1. By accepting the Offer (entering into an agreement for the provision of Services), you consent to the Provider collecting, storing and processing, including by automated means, information relating to your personal data (Personal Data), including requesting Personal Data in accordance with the legislation of the Republic of Armenia. This includes the collection, systematisation, accumulation, storage, clarification (updating or amendment), use, dissemination (including transfer), anonymisation, blocking and destruction of Personal Data, as well as any action or combination of actions involving their collection, recording, input, systematisation, creation, storage, use, conversion, restoration, transfer, correction, blocking or destruction, or any other actions, regardless of the type or method used, including with or without automation or technical means.

8.2. What data do we collect?

• Personal identification data: name, gender, job title, organisation, work and personal email addresses, Facebook and Instagram pages, work telephone number, mobile telephone number, your responsibilities, learning objectives and feedback.
• Photographs, video and audio recordings.

8.3. How do we collect and process personal data?

You provide most of the personal data when you:

• register online or order any goods or services on our Website;
• voluntarily complete a customer questionnaire, leave a message on our Website or send an email;
• use or browse our Website through cookies in your browser;
• complete an application to participate in training courses.

We also collect and process data when we film, photograph and record our training courses, consultations and events.

8.4. How do we use your personal data?

• We process and use your data for documentation, educational and advertising purposes; to conclude an agreement under this Offer or any other agreements and perform them; to settle payments with you; to make decisions or take other actions producing legal consequences for you or third parties; to provide you with information about our Services; to fulfil contractual obligations to third parties; and to inform you of changes to the terms of the Services and this Offer.

8.5. We also collect your data to:

• process your order and manage accounts;
• process your application;
• send you our new offers, information about discounts and other information about our services and promotions, and special offers on other products and services that we think may interest you;
• publish information on our Website, social networks and in professional communities.

8.6. With your consent, we also share your data with our partners so that they can offer you their products and services.

8.7. When processing your order, we may send your information to credit bureaus and use information received from them, in accordance with the legislation of the Republic of Armenia, to avoid breaches of legislation on terrorist financing and money laundering.

8.8. How do we store your personal data?

Your data are stored on a secure Google server. Data are transmitted using Secure Socket Layer (SSL) technology. We take all reasonable measures to ensure the integrity of your data. We use appropriate technical and institutional measures to protect your personal data against unauthorised access. Nevertheless, please bear in mind that the possibility of such interference cannot be eliminated entirely.

8.9. How long are your personal data stored?

Data processed on the basis of your consent are retained for the period objectively necessary to fulfil the purposes of processing, unless you expressly state otherwise in writing.

8.10. You have the right to:

• obtain information about your personal data, their processing, the grounds and purposes of processing, the data controller and its location, and the persons to whom your personal data may be transferred;
• inspect your personal data and require us to correct, block or destroy them if they are incomplete, inaccurate, outdated, unlawfully obtained or unnecessary for the purposes of processing;
• if you have doubts about the controller’s correction, blocking or destruction of your personal data, apply to the authorised personal data protection body to establish whether those actions have taken place and to provide you with information;
• receive your Personal Data as the data subject on the basis of a written request, including through a representative acting under a power of attorney or a legal representative. The request may be submitted electronically with a verified electronic digital signature;
• withdraw your consent in the cases and manner provided for by the applicable legislation of the Republic of Armenia;
• apply to the authorised personal data protection body or a court if you consider that your Personal Data are being processed in breach of applicable legislation or that the processing otherwise infringes your rights and freedoms.

9. Confidential information

9.1. For the purposes of these Terms, Confidential Information includes, but is not limited to: formulas, algorithms, methods, equipment, models/samples, processes (technological processes), collected data, customer information, files, software, computer programs, business techniques, trade secrets (know-how), customer names, current, future or planned products, marketing and business plans, marketing and business methods, forecasts, plans and analyses, financial information and prices, procedures, goods, services, discoveries, inventions, industrial designs and other patentable works, and copyright works;

9.2. information about research and testing, the prices at which we provide services or sell goods, and other written or oral information relating to the Provider’s business (activities), as well as information of a confidential (secret) nature capable of affecting the Provider’s development and successful operation.

9.3. In addition to the above, these Terms, the Agreement and its provisions are also considered Confidential Information.

9.4. Neither Party may, without the other Party’s prior written consent, disclose to third parties, publish or permit the publication of information supplied by either Party in connection with the Services, learned by either Party while performing obligations under the Agreement, or lawfully created by either Party in performing those obligations. For this clause, “information” means information about the Parties and the terms of the Agreement, the forms and methods by which the Parties fulfil their obligations, their relations while fulfilling those obligations, and the financial and business activities or property of either Party.

9.5. The confidentiality or non-use obligations assumed by the Customer and the Provider in relation to information obtained while providing the Services do not apply to information that is publicly available or becomes known to third parties through no fault of the Party receiving it.

9.6. The obligations to keep information confidential do not apply to disclosure to state authorities, courts or regulatory bodies in cases provided for by the legislation of the Republic of Armenia.

9.7. The Provider may make copies of the Customer’s documentation when necessary to provide the Services, and retain copies reasonably necessary to confirm that work has been performed and/or substantiate conclusions reached, or where required by applicable professional standards and instructions.

10. Our contacts

Email: stillpointam@gmail.com;

Mobile telephone: +374 044120197